Frequently Asked Questions

 

What services are provided by BKW (Biakwe.com)

BKW (www.biakwe.com) provides Non-Interactive Internet Radio Services that are similar to the services provided by a traditional Radio.

BKW’s Internet Radio Service allows its users to listen to songs on different radios stations. The users have the option to listen songs on Featured Radio Stations, Search Generated Radios Stations or Custom Radio Stations.

 

What is BKW music library?

The BKW has a vast collection of songs and musical works. This collection of songs is known as BKW’s Music Library.  Playlists for different radio stations will be generated only from the songs included in the BKW Music Library.  BKW shall update (by adding or deleting songs) the Music Library from time to time.

 

What is a playlist?

A playlist is a list of songs. Each radio station will have its own playlist. The playlist of a Featured Radio will be created by the administrators of BKW. The playlist of a Custom Radio or Search Generated Radio will be created by BKW algorithm.

 

What is "Our Radios" or the Featured Radio Station?

A Featured Radio Station means a radio station that is fully administered and controlled by BKW and will play songs from a playlist solely created by BKW. 

Administrators appointed by BKW will select the songs that will be included in the playlist of a Featured Radio Station. Users will have no role in selecting the songs played on a Featured Radio Station.  The Featured Radio Stations can be found under "Our Radios", and they are also able to be saved by users.

 

What is a Custom Radio Station?

A Custom Radio Station means a radio station whose playlist is generated by BKW algorithm, on the basis of the filter parameters selection.  A user can chose his/her preferences by setting filters based on genre, decade, year, or country.

All the Custom Radio Stations created by a user can be saved onto his/her History Page. The user will be able to play and listen these saved Custom Radios through his/her History page at anytime.

 

What is a Search Generated Radio Station?

A Search Generated Radio Station means a radio station whose playlist is generated by BKW algorithm, on the basis of a song title, artist name, genre or keyword search.

 

Whether the playlist for a radio station can consist of all the songs pertaining to a particular artist or album?

No. The broadcasting license of BKW does not allow inclusion of all the songs from a particular artist in a playlist for a radio station. Therefore the playlist for radio stations will consist of a limited number of songs from a particular artist or album.

Moreover, BKW will not play more than four different songs credited to a particular artist or album in a three hour period and the actual number of songs (credited to a particular artist) played in such duration may be even less as the selection and sequence of songs is based on a random system.

 

What is BKW Music Player?

BKW Music Player is a software application used to play songs. BKW Music Player will be able to play songs only on those devices (Smart-Phones, Desktops, tablets etc.) which support BKW Music Player and allow it to run and function properly. It might not work on many of the existing devices that are not compatible with BKW Music Player.

Moreover, BKW Music Player might stop running in case an operating system is updated and the updated version of that operating system does not support BKW Music Player. In a such case BKW will try its best to provide compatibility with the updated version at the earliest.

 

Can i see the full list of songs that will be played on a particular radio station?

No, you will not be able to see the list of songs of any radio station before playing the songs. It is because of the fact that the internet radio service provided by BKW is not an On-Demand Music broadcasting service. The internet radio broadcasting license obtained by BKW restricts the disclosure of the list of songs (the playlist) of a radio station, to a user at any time.

 

Can i determine the sequence of the songs for a radio station?

No, you will not be able to pre-determine the sequence of the songs due to the fact that the internet radio service provided by BKW is not an On-Demand Music broadcasting service and the music broadcasting license of BKW does not allow a user to play the songs in a pre-determined sequence. A user has only limited option to set preferences based on different filters and algorithms. The songs in the playlist of each and every radio station shall be played on a random basis.

 

Whether the sequence of songs will remain the same?

No, the songs might be played in a different order every time a user will press the play button of a radio station to listen to music.

 

Can I fast-forward or rewind a song being played on a radio station?

No. BKW Music Broadcasting License does not allow the BKW to provide the facility of fast-forward or rewind the songs.

 

Can I skip a song being played on a radio station?

Yes, but only for a limited number of times in a given time period. Currently, BKW allows users to skip only 4 songs per hour.  Moreover, users can skip only 16 songs in a consecutive period of 24 hours.  Therefore, in case a user skips 16 songs (4 per hour) in a 4 hours period then he/she will not be allowed to skip a song for next 18 hours.

 

Can I listen to a particular song again and again on a radio station?

No, the songs on the radio stations will be played on a random basis only. Moreover, each song will only be played for a limited number of times with a specified period. Currently, BKW plays a particular song only once in a 3 hours time period.

 

How to access BKW Services

In order to access BKW Services a user will have to create a User Account with BKW Website.

You can create a User Account by

  1. Filling out the sign-up form, providing all the details and completing all the necessary steps, or

  2. Providing your details through your Facebook account, Google+ account etc.

After creating a User Account, a user will be able to access the Featured Radio Stations, Search Generated Radio Stations, Custom Radios Stations, his/her Profile Page, payment Log etc. through his/her User Account.

 

Free Trial Period

If you are a new member then you can access BKW services free of cost for a period of 30 days (known as the 30-day free Trial Period). The 30 day Trial Period shall commence from the date of registering as a member of BKW. The free access to BKW services shall end at the expiry of 30 days. You will need to purchase a Prepaid Subscription Package in order to access BKW services after the expiry of 30 day free Trial Period.

 

How much does it cost?

A user will have to purchase a Prepaid Subscription Package in order to access BKW’s Internet Radio Service. However, new members are entitled to access the services free of cost during the Free Trial Period.

The prices of different Prepaid Subscription Packages are listed on the Price page of this Website.  At this moment, the maximum prepaid subscription plan is 6 months.  BKW reserves the right to change the prices, at its sole discretion, at any time.

 

About refunds

member is able to request a refund of his/her already paid subscription package. To do so, the member will have to contact BKW by email to request that refund.  After receiving the email message, BKW will then refund that member. However, BKW only makes refunds to accounts (Paypal, credit cards, bank cards, etc) that are used to pay for the subscribtion packages. BKW will not make any payments unknown accounts.

If after using BKW services for a certain time a member decides terminate his/her subscription and request a refund, only the remaining unused time from his/her paid subscription package would be refunded.

 

How to delete a User Account or unsubscribe

At this moment when a member would like to delete his/her User Account, he/she will have to send an email to BKW to request that cancelation of account.  After receiving the email message, BKW will then unsubscribe that member within 48 hours.